Complaints Procedure

At Town Street Dental, we take all complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.

Our goal is to learn from our mistakes and respond to patients' concerns in a caring and sensitive way.

How to make a complaint

If you have a complaint or concern about the service you have received from the dentists or any of the staff working at this practice, please let us know.

1
Initial Contact: Speak to our Practice Manager, who is our designated Complaints Manager. They will often be able to resolve the issue immediately.
2
Written Complaint: If you prefer to write, you can send an email or letter. We will acknowledge your complaint in writing and enclose a copy of this code of practice as soon as possible, normally within 3 working days.
3
Investigation: We will investigate the complaint and provide a full written response within 20 working days. If there is a delay, we will keep you informed of the progress.
Contact Details for Complaints:

Attention: The Practice Manager
Address: Town Street Dental, 75 Town Street, Middleton, Leeds, LS10 3NG
Phone: 0113 271 7477
Email: boydsdental@gmail.com

If you are not satisfied

If you are not happy with the result of our investigation, you can take your complaint further to the following independent bodies:

For Private Treatment:

Dental Complaints Service
Standardized independent service for private dental patients.

www.dentalcomplaints.org.uk
For NHS Treatment:

The Parliamentary and Health Service Ombudsman
Millbank Tower, Millbank, London, SW1P 4QP.

www.ombudsman.org.uk
General Dental Council (GDC)
The GDC is the regulatory body for dental professionals in the UK. They can be contacted if you feel the dentist's fitness to practise is in question.
www.gdc-uk.org